![]() Now CareCentrix wants to refer me to another agency. I have not seen a physical or occupational therapist. TIME FOR DEFENSE: A week ago, I independently made appointments at my surgeon’s offices for wound care. Lovely people, in one case with a phone script! She asked me if I wanted to get a referral to third one? WHAT I WANT WAS PROFESSIONAL HOME HEALTH CARE SERVICES! Just to put this in context it had been two weeks since I left the hospital and that was the last time I was bathed (I am a paraplegic). (One was located in Kansas and I am in Miami). I was already at CareCentrix and Florida Blue’s supervisory customer care levels. When he opened his bag of supplies and withdrew a plastic Zypherhills water bottle which he said contained sterilized saline solution I called CARECENTRIX. A week later another local healthcare agency sent a nurse. Days passed before a nurse came to my home and who had no idea what SANITARY wound care was. CareCentrix, my friendly middleman gave made the name and number of a local home healthcare provider. I called right away as I needed ALL of the prescribed services. Having casually researched CARECENTRIX I found this: Their Mission Statement, in part, states “we improve patient lives by delivering innovative home health solutions that produce better outcomes and reduce overall costs through partnerships with providers and payers.” In plain English they state: “we are architecting the future of care at home through a holistic view of post-acute care, determining the best clinical path and guiding care to the home”. The intermediary in my case was a subsidiary of CIGNA INSURANCE COMPANY, CARECENTRIX, “a national network of over 8,000 credentialed provider (home healthcare agencies) locations”. Happy to be home after being taken care of so diligently at my local hospital and rehab facilities, my Medicare insurer, Florida Blue, directed me to contact the middleman company to arrange for immediate home care. In my case doctors prescribed daily wound care (tending to open wounds needing medicine applications, sterile cleansing and wound dressing) physical and occupational therapy and home health aides (to wash me). Now admittedly I don’t know if these middlemen actually have field reps who make office visits do patient interviews or have meaningful quality control measures in place when selecting a home healthcare agency that will be referred to patients. ![]() They too are large corporations with little nexus to where your home is. And these intermediaries aren’t down the street from you. Do U think Blue Cross (Florida Blue), CIGNA or AARP’s favorite, United Healthcare actually vet the zillions of local mom and pop home care agencies THEY REFER TO UNWITTING PATIENTS DAILY? Of course not! They subcontract to middlemen. Discharged from a hospital and need continuing (and less expensive) care? Your insurer will point you to a home healthcare agency. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.YOUR HEALTH INSURER AND THEIR SUBCONTRACTORS CAN KILL YOU.LITERALLY. BBB Business Profiles are subject to change at any time. ![]() When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]()
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